Abbott & Hast Publications
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Terms & Conditions

Placing an Order
You may order products from Abbott & Hast Publications in one of the following ways:

  • Order online from Abbott & Hast Publications Death Care Web Store with our secure service, which uses SSL (Secure Socket Layers) technology to encrypt your order and safeguard your information.
  • Call us toll-free at (800) 453-1199, 9 a.m. - 5 p.m. (Eastern Standard Time), Monday through Friday, except national holidays.
After you place your order, you will receive an email confirmation. The message will contain the details of your order with the total amount that will be billed to your credit card, including tax (California only), and shipping and handling charges. The email confirmation is your receipt. A separate receipt will also be included with your purchase for your records. If there is a problem with your order, you will receive a phone call or an email notice stating the problem and what is necessary to correct it.

Payment and Shipment
Your credit card is not billed until the products you order are shipped. Products out of stock or on backorder will only be billed when they are shipped. You may pay for your order with one of the following major credit cards, issued in the United States of America: Visa, MasterCard, American Express, and Discover cards. Payment may be made by check or money order but will be held until the check clears (allow up to seven business days). Orders placed before 3:00 p.m. EST, Monday through Friday, will generally be processed, billed, and shipped that day. Orders placed after 3:00 p.m. EST will be processed the next business day. Some items are shipped from a different warehouse and may require one to two additional days to process.

In the event your shipment will be delayed more than fourteen (14) days after the date of your order, Abbott & Hast Publications will attempt to notify you by phone or email provided unless specified on the product page.

Security for Online Purchases
The Abbott & Hast Publications online store utilizes the industry standard, Secure Sockets Layer protocol (SSL) technology, for protecting web communications (the transfer of data over the Internet). When placing an order online, a “key lock” or “padlock” icon will appear in the bottom right of your browser window. This icon is your confirmation that SSL has been activated for the transfer of your personal information. A second indication of SSL activation is that the displayed URL will begin with “https.” All information you provide is fully encrypted so that it cannot be read by third parties.

Shipping and Handling
Shipping and handling charges will be added to the cost of your order as stated on the product pages or shipping options chosen at the time of purchase. We will ship to PO, APO, or FPO boxes. Orders received by 3:00 p.m. EST will be shipped the same day. We do not ship on Saturdays, Sundays or national holidays.

Sales Tax
Abbott & Hast Publications collects and remits sales tax for residents of California and Michigan as required by law on purchases made from this website.

Return Policy
You may return any product purchased from Abbott & Hast Publications (excluding shipping and handling charges) within fourteen (14) days of receipt, provided that the product is unused and repackaged in its original packaging materials. If you received the wrong product, or a product that is damaged or defective or contains a damaged or defective part, you may contact us to obtain return instructions or to obtain a replacement.

To make a return:

  • Call us at (800) 453-1199 to arrange your return.
  • Carefully pack the product in the original box.
    Be sure to return all material and components from the original package.
  • Include your receipt or a copy of it.
  • Ship product to:
    Abbott & Hast Publications
    Attn: Returns
    2361 Horseshoe Drive
    West Bloomfield, MI 48322

    Note: You must ship prepaid and recommend the package be insured.
    Refunds will not be made for products that are lost or damaged during shipping.
After we receive your returned product, a credit will be issued to the credit card account used to make the purchase. We reserve the right to make the determination of undamaged condition and may reduce your credit if the product is damaged or if all the original package contents aren’t returned.

Product Availability
Although availability may be indicated on the site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Risk of Loss
All items purchased from Abbott & Hast Publications are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Product Descriptions
Abbott & Hast Publications attempts to be as accurate as possible. However, Abbott & Hast Publications does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Conditions of Use
The information herein was obtained from sources that Abbott & Hast Publications believes to be reliable, but does not guarantee its accuracy. Abbott & Hast Publications shall not be liable for any errors in the content or for any actions taken in reliance thereon. Neither the information, nor any quoted statements, necessarily represent the opinions of the staff of Abbott & Hast Publications.

The materials contained in Mortuary Management, Funeral Monitor and on the website are provided by Abbott & Hast Publications as a service to you for your noncommercial, personal use only. You acknowledge that you are using the website at your own risk. Abbott & Hast Publications assumes no responsibility for error or omissions in these materials. Abbott & Hast Publications makes no commitment to update the information contained herein. Abbott & Hast Publications expressly disclaims any and all, representations or warranties, express or implied, regarding the Abbott & Hast Publications website, including without limitation the accuracy, completeness, or reliability of text, graphics, links, products and services, and other items accessed from or via the website, or that the website will be uninterrupted, error-free, or free of viruses or other harmful components. No advice or information given by Abbott & Hast Publications or any other party on the website shall create any warranty or liability.

Abbott & Hast Publications does not warrant or make any representations regarding the use or the results of the use of the materials at the website in terms of their correctness, accuracy, timeliness, reliability, or otherwise. Under no circumstances shall Abbott & Hast Publications or any of its affiliates, respective partners, officers, directors, employees, or agents be held liable for any damages, whether direct, incidental, indirect, special, or consequential, and including, without limitation, lost revenues or lost profits, arising from or in connection with your use, reliance on, or performance of the information on the website.

The contents of this website are owned or licensed to the Abbott & Hast Publications or are used with permission by the owner. Reproduction strictly by permission only. All materials published in print and the website are protected by copyright laws, and may not be reproduced, republished, distributed, transmitted, resold, displayed, broadcast, or otherwise exploited in any manner without the express written permission of Abbott & Hast Publications. You may download freely accessible material (one copy per page) from this website for your personal and noncommercial use only, without altering or removing any trademark, copyright, or other notice from such material.

Privacy Policy
From time to time, Abbott & Hast Publications is approached by third parties interested in contacting our magazine’s subscribers (Mortuary Management, Funeral Monitor). Perhaps they are in a similar business or have a product to offer that would interest our subscribers. We may provide our mailing list of magazine subscribers to such third parties if we believe our subscribers would be interested in hearing from them. Many of our subscribers find this a valuable and timesaving service. If you subscribe to our magazine and want us to exclude your name from mailing lists provided to third parties, mail a letter to the address below, or email us at the address below with your request. Please specify that you would like your name removed from the mailing list, and include your full name and address or the address label from your magazine. Mail your request to: Abbott & Hast Publications, Subscription Service Department, 2361 Horseshoe Dr, West Bloomfield, MI 48322 or send an email to . Please allow six to eight weeks for your request to take effect.

Information stored in your Abbott & Hast Publications Death Care Web Store online account will consist of your name and billing/shipping information for return purchases. We use customer contact information to fill orders, contact prior purchasers to inform them of their order status. Payment information (credit card number) is not stored on our website.

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